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Refund policy

RETURNS, EXCHANGES & REFUNDS

At Second Summer, we want you to love your pieces.

If the fit isn’t quite right, we’d be happy to help you exchange your item for another size.

To arrange an exchange, please contact our Customer Care team directly at hello@secondsummerlabel.com before submitting a return.

Please do not process exchanges through our returns portals. Exchanges must be arranged directly with our Customer Care team.

All returned items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging.

UK EXCHANGES

If you would like to exchange your item for another size, please email hello@secondsummerlabel.com with:

  • Your order number

  • The item you would like to exchange

  • The new size required

For approved UK exchanges:

  • The usual £4.95 return handling fee will be waived

  • Your replacement size will be shipped to you free of charge

  • Exchanges are subject to stock availability

Once your original item has been returned, received and processed, we will dispatch your replacement size.

If your requested size is no longer available when your return is processed, we can offer a refund or store credit instead.

INTERNATIONAL EXCHANGES

If you would like to exchange your item for another size, please email hello@secondsummerlabel.com before submitting a return.

Please include:

  • Your order number

  • The item you would like to exchange

  • The new size required

For approved international exchanges:

  • The £20 international return fee will still apply

  • Your replacement size will be shipped to you free of charge

  • Exchanges are subject to stock availability

Once your returned item has been received and processed, we will dispatch your replacement size at no additional shipping cost.

If your requested size is no longer available when your return is processed, we can offer a refund or store credit instead.

RETURNS & REFUNDS

If you would prefer to return your item for a refund, you may request a return within 14 days of receiving your order.

Returned items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging.

Once your return has been received and inspected, your refund will be issued to your original payment method.

Please allow your payment provider additional time to process the refund once it has been issued by Second Summer.

Original shipping charges are non-refundable unless otherwise required.

UK RETURNS

UK returns, including Northern Ireland, can be processed via our Royal Mail Tracked 48 Returns Portal.

Please click HERE to register your return, create a Royal Mail return label or arrange a collection.

A £4.95 return handling fee will be deducted from your final refund when using this service.

Prefer an exchange?

Please do not submit your exchange through the returns portal.

Email hello@secondsummerlabel.com directly and our Customer Care team will arrange the exchange for you.

For approved UK exchanges, the £4.95 return handling fee will be waived and your replacement size will be shipped to you free of charge, subject to stock availability.

Items remain the responsibility of the customer until they are received by Second Summer.

INTERNATIONAL RETURNS

International customers wishing to return an item for a refund should register their return through our International Returns Portal.

Please click HERE to register your return.

A £20 international return fee applies and will be deducted from your final refund when using this service.

Original shipping costs are non-refundable.

Prefer an exchange?

Please do not submit your exchange through the returns portal.

Email hello@secondsummerlabel.com directly and our Customer Care team will arrange the exchange for you.

For approved international exchanges, the £20 return fee will still apply, but your replacement size will be shipped to you free of charge, subject to stock availability.

Items remain the responsibility of the customer until they are received by Second Summer.

We recommend retaining proof of postage and tracking information until your return has been successfully received and processed.

FAULTY, DAMAGED OR INCORRECT ITEMS

All items are carefully quality-checked before dispatch.

If you receive an item that is faulty, damaged or incorrect, please contact our Customer Care team at hello@secondsummerlabel.com as soon as possible.

Please include:

  • Your order number

  • Details of the issue

  • Clear photographs of the item

Our team will arrange the return at no additional cost to you.

Where possible, we will send a replacement item free of charge, subject to availability.

If a replacement is not available, a full refund will be issued.

No return or replacement shipping charges will apply to faulty, damaged or incorrectly supplied items.

SALE ITEMS

Sale purchases are eligible for exchange, store credit or refund, subject to our standard return conditions.

If you would like to exchange a sale item for another size, please contact hello@secondsummerlabel.com directly rather than using the returns portal.

For approved UK sale exchanges:

  • The £4.95 return handling fee will be waived

  • Your replacement size will be shipped free of charge

For approved international sale exchanges:

  • The £20 international return fee will still apply

  • Your replacement size will be shipped free of charge

All exchanges are subject to stock availability.

PRE-ORDER ITEMS

Pre-order items are eligible for return or exchange under the same conditions as our standard products once they have been received.

Estimated dispatch dates are shown on the relevant product page at the time of purchase.

If you would like to exchange a pre-order item once received, please contact hello@secondsummerlabel.com directly.

For approved UK exchanges, the usual £4.95 return handling fee will be waived and the replacement size will be shipped free of charge.

For approved international exchanges, the £20 return fee will still apply, but the replacement size will be shipped free of charge.

All exchanges are subject to stock availability.

REFUSED OR UNCOLLECTED SHIPMENTS

If an order is refused or not collected and is subsequently returned to Second Summer, any shipping, courier, customs or return charges incurred may be deducted from the final refund where applicable.

This includes orders refused due to non-payment of applicable import duties or taxes.

Customers are responsible for ensuring that their delivery information is correct and that they are available to receive or collect their order.

Refused or uncollected shipments are not eligible for the free replacement shipping offered as part of our exchange service.

RETURN CONDITIONS

All returned items must:

  • Be returned within the applicable return period

  • Be unworn, unused and unwashed

  • Have all original tags attached

  • Be returned in their original condition and packaging

Second Summer reserves the right to refuse a return if an item is received in a condition that does not meet our returns requirements.

Items remain the responsibility of the customer until they are safely received by Second Summer.