RETURNS, EXCHANGES & REFUNDS

At Second Summer, we want you to love your pieces.

If the fit isn’t quite right, we’d be happy to help you exchange your item for another size or style.

We offer complimentary international returns and exchanges, making shopping with Second Summer effortless wherever you are.

All exchange and return requests should be sent directly to returns@secondsummerlabel.com.

Please include:

Order No:
Name:
Email:
Item(s):
Reason for return/exchange:
If exchanging, the new size/style required:

All returned items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging, subject to your statutory rights.

UK EXCHANGES

If you would prefer another size or style, please email returns@secondsummerlabel.com with the details above.

For UK exchanges:

• The usual £4.95 return handling fee will be waived

• Your replacement item will be shipped to you free of charge

• Exchanges are subject to stock availability

Our team will reply with your Royal Mail return label and return instructions.

Once your original item has been received and processed, we will dispatch your replacement.

If your requested size or style is no longer available when your return is processed, we can offer a refund or store credit instead.

INTERNATIONAL EXCHANGES

We offer complimentary international exchanges.

If you would prefer another size or style, please email returns@secondsummerlabel.com with the details above.

For international exchanges:

• Free return shipping

• Free delivery of your replacement item

• No exchange handling fees

• Exchanges are subject to stock availability

Our team will reply with your complimentary return label and return instructions.

Once your returned item has been received and processed, we will dispatch your replacement at no additional shipping cost.

If your requested size or style is no longer available when your return is processed, we can offer a refund or store credit instead.

RETURNS & REFUNDS

If you would prefer to return your item for a refund, you may request a return within 14 days of receiving your order. Once you have notified us of your return, please send your item back within a further 14 days.

To request a return, please email returns@secondsummerlabel.com with:

Order No:
Name:
Email:
Item(s) being returned:
Reason for return:

Please contact our team for return instructions before sending your parcel back.

Once your return has been received and inspected, your refund will be issued to your original payment method within 14 days, subject to applicable consumer law.

Please allow your bank or payment provider additional time to process the refund once it has been issued by Second Summer.

Original shipping charges are non-refundable except where required by applicable law, including any refund of standard outbound delivery charges required under UK consumer cancellation rights.

UK RETURNS

To request a UK return, please email returns@secondsummerlabel.com with the information listed above.

Our team will reply with your Royal Mail Tracked 48 return label and return instructions.

A £4.95 return handling fee will be deducted from your final refund where permitted by applicable law.

Please retain your proof of postage and tracking information until your return has been safely received and processed.

Prefer an exchange?

Please let us know in your email that you would prefer to exchange your item rather than receive a refund.

For UK exchanges, the £4.95 return handling fee will be waived and your replacement item will be shipped to you free of charge, subject to stock availability.

INTERNATIONAL RETURNS

We are pleased to offer complimentary international returns.

To request an international return, please email returns@secondsummerlabel.com with the information listed above.

Our team will reply with your complimentary return label and return instructions.

For international returns:

• Free return shipping

• No return handling fees

• Refunds issued to your original payment method

• No additional return shipping charges

Original outbound shipping costs are non-refundable unless otherwise required by applicable law.

Please retain your proof of postage and tracking information until your return has been safely received and processed.

Prefer an exchange?

Please let us know in your email that you would prefer to exchange your item rather than receive a refund.

International exchanges are also complimentary, including return shipping and delivery of your replacement item, subject to stock availability.

FAULTY, DAMAGED OR INCORRECT ITEMS

All items are carefully quality-checked before dispatch.

If you receive an item that is faulty, damaged or incorrect, please email returns@secondsummerlabel.com as soon as possible.

Please include:

Order No:
Name:
Email:
Item:
Details of the issue:
Clear photographs showing the fault, damage or incorrect item:

Our team will review the issue and contact you with the next steps.

Where a fault, damage or incorrect item is confirmed, we will arrange the return at no additional cost to you.

Where possible, we will send a replacement item free of charge, subject to availability. If a replacement is unavailable, an appropriate ref