INTERNATIONAL EXCHANGES & RETURNS
At Second Summer, we want you to love your pieces. If for any reason they’re not quite right, you may request an exchange or return within 14 days of receiving your order.
Returned items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging.
INTERNATIONAL EXCHANGES
If you would prefer another size or style, we’d be happy to arrange an exchange for you.
Please email returns@secondsummerlabel.com with the following information:
Order No:
Name:
Email:
Item you are returning:
Size/style you would like instead:
For international exchanges:
- A £20 international return fee will apply
- Your replacement item will be shipped to you free of charge
- Exchanges are subject to stock availability
Our team will reply with your return instructions.
Once your returned item has been received and processed, we will dispatch your replacement at no additional shipping cost.
If your requested size or style is no longer available, we can offer a refund or store credit instead.
INTERNATIONAL RETURNS
If you would prefer a refund, please email returns@secondsummerlabel.com with:
Order No:
Name:
Email:
Item(s) being returned:
Reason for return:
Our team will reply with your international return instructions.
A £20 international return fee will be deducted from your final refund.
Please do not send your parcel back until you have received the return instructions from our team.
Please retain your proof of postage and tracking information until your return has been received and processed.
Items remain the responsibility of the customer until they have been safely received by Second Summer.
Once your return has been received and inspected, your refund will be issued to your original payment method.
Please allow your bank or payment provider additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless your item is confirmed as faulty.
FAULTY OR DAMAGED ITEMS
All Second Summer pieces are carefully quality-checked before dispatch.
If you believe your item is faulty or has arrived damaged, please email returns@secondsummerlabel.com with:
Order No:
Name:
Email:
Item:
Details of the fault:
Clear photographs showing the fault or damage
Our team will review the issue and contact you with the next steps.
Where a fault is confirmed, we will arrange the return at no additional cost to you.
Where possible, we will offer a replacement item free of charge, subject to availability. If a replacement is unavailable, a full refund will be issued.
There will be no return or replacement shipping charges for confirmed faulty items.
SALE ITEMS
Sale purchases are eligible for exchange, store credit or refund.
If you would like to exchange a sale item for another size or style, please email returns@secondsummerlabel.com with the exchange details above.
For international sale exchanges:
- The £20 international return fee will apply
- Your replacement item will be shipped to you free of charge
- Exchanges are subject to stock availability
If you would prefer a refund on a sale item, the usual £20 international return fee will apply.
REFUSED SHIPMENTS
If you refuse delivery of your order for any reason, including non-payment of applicable customs duties, taxes or import charges, you will be responsible for:
- The original shipping costs
- Any return shipping charges
- Any customs duties, taxes or carrier charges incurred as a result of the refused shipment
These costs will be deducted from your final refund.
Refused shipments are not eligible for the free replacement shipping offered on exchanges.
NEED HELP?
For all international returns, exchanges or faulty item queries, please contact:
Please include your order number in all correspondence so our team can assist you as quickly as possible.