Refund policy
RETURNS, EXCHANGES & REFUNDS
At Second Summer, we want you to love your pieces.
If the fit isn’t quite right, we’d be happy to help you exchange your item for another size or style.
All exchange and return requests should be sent directly to returns@secondsummerlabel.com.
Please include:
Order No:
Name:
Email:
Item(s):
Reason for return/exchange:
If exchanging, the new size/style required:
All returned items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging.
UK EXCHANGES
If you would prefer another size or style, please email returns@secondsummerlabel.com with the details above.
For UK exchanges:
- The usual £4.95 return handling fee will be waived
- Your replacement item will be shipped to you free of charge
- Exchanges are subject to stock availability
Our team will reply with your Royal Mail return label and return instructions.
Once your original item has been received and processed, we will dispatch your replacement.
If your requested size or style is no longer available when your return is processed, we can offer a refund or store credit instead.
INTERNATIONAL EXCHANGES
If you would prefer another size or style, please email returns@secondsummerlabel.com with the details above.
For international exchanges:
- The £20 international return fee will apply
- Your replacement item will be shipped to you free of charge
- Exchanges are subject to stock availability
Our team will reply with your return instructions.
Once your returned item has been received and processed, we will dispatch your replacement at no additional shipping cost.
If your requested size or style is no longer available when your return is processed, we can offer a refund or store credit instead.
RETURNS & REFUNDS
If you would prefer to return your item for a refund, you may request a return within 14 days of receiving your order.
To request a return, please email returns@secondsummerlabel.com with:
Order No:
Name:
Email:
Item(s) being returned:
Reason for return:
Please do not send your parcel back until you have received your return instructions from our team.
Once your return has been received and inspected, your refund will be issued to your original payment method.
Please allow your bank or payment provider additional time to process the refund once it has been issued by Second Summer.
Original shipping charges are non-refundable unless otherwise required by law or the item is confirmed as faulty.
UK RETURNS
To request a UK return, please email returns@secondsummerlabel.com with the information listed above.
Our team will reply with your Royal Mail Tracked 48 return label and return instructions.
A £4.95 return handling fee will be deducted from your final refund.
Please retain your proof of postage and tracking information until your return has been safely received and processed.
Items remain the responsibility of the customer until they have been received by Second Summer.
Prefer an exchange?
Please let us know in your email that you would prefer to exchange your item rather than receive a refund.
For UK exchanges, the £4.95 return handling fee will be waived and your replacement item will be shipped to you free of charge, subject to stock availability.
INTERNATIONAL RETURNS
To request an international return, please email returns@secondsummerlabel.com with the information listed above.
Our team will reply with your international return instructions.
A £20 international return fee will be deducted from your final refund.
Original shipping costs are non-refundable.
Please retain your proof of postage and tracking information until your return has been safely received and processed.
Items remain the responsibility of the customer until they have been received by Second Summer.
Prefer an exchange?
Please let us know in your email that you would prefer to exchange your item rather than receive a refund.
For international exchanges, the £20 international return fee will apply, but your replacement item will be shipped to you free of charge, subject to stock availability.
FAULTY, DAMAGED OR INCORRECT ITEMS
All items are carefully quality-checked before dispatch.
If you receive an item that is faulty, damaged or incorrect, please email returns@secondsummerlabel.com as soon as possible.
Please include:
Order No:
Name:
Email:
Item:
Details of the issue:
Clear photographs showing the fault, damage or incorrect item:
Our team will review the issue and contact you with the next steps.
Where a fault, damage or incorrect item is confirmed, we will arrange the return at no additional cost to you.
Where possible, we will send a replacement item free of charge, subject to availability. If a replacement is unavailable, a full refund will be issued.
No return or replacement shipping charges will apply to confirmed faulty, damaged or incorrectly supplied items.
SALE ITEMS
Sale purchases are eligible for exchange, store credit or refund, subject to our standard return conditions.
To request a return or exchange for a sale item, please email returns@secondsummerlabel.com.
For UK sale exchanges:
- The £4.95 return handling fee will be waived
- Your replacement item will be shipped free of charge
For international sale exchanges:
- The £20 international return fee will apply
- Your replacement item will be shipped free of charge
For sale items returned for a refund, the standard £4.95 UK or £20 international return fee will apply.
All exchanges are subject to stock availability.
PRE-ORDER ITEMS
Pre-order items are eligible for return or exchange under the same conditions as our standard products once they have been received.
Estimated dispatch dates are shown on the relevant product page at the time of purchase.
To request a return or exchange for a pre-order item once received, please email returns@secondsummerlabel.com.
For UK exchanges, the £4.95 return handling fee will be waived and your replacement item will be shipped free of charge.
For international exchanges, the £20 international return fee will apply, but your replacement item will be shipped free of charge.
All exchanges are subject to stock availability.
REFUSED OR UNCOLLECTED SHIPMENTS
If an order is refused or not collected and is subsequently returned to Second Summer, any shipping, courier, customs or return charges incurred may be deducted from the final refund where applicable.
This includes orders refused due to non-payment of applicable import duties or taxes.
Customers are responsible for ensuring that their delivery information is correct and that they are available to receive or collect their order.
Refused or uncollected shipments are not eligible for the free replacement shipping offered as part of our exchange service.
RETURN CONDITIONS
All returned items must:
- Be returned within the applicable return period
- Be unworn, unused and unwashed
- Have all original tags attached
- Be returned in their original condition and packaging
Second Summer reserves the right to refuse a return if an item is received in a condition that does not meet our returns requirements.
Please retain your proof of postage and tracking information until your return has been successfully received and processed.
Items remain the responsibility of the customer until they are safely received by Second Summer.
For all return, exchange or faulty item queries, please contact returns@secondsummerlabel.com and include your order number so our team can assist you as quickly as possible.