UK EXCHANGES & RETURNS
At Second Summer, we want you to love your pieces. If for any reason they’re not quite right, you may request an exchange or return within 14 days of receiving your order.
Returned items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging.
UK EXCHANGES
If you would prefer another size or style, we’d be happy to arrange an exchange for you.
Please email returns@secondsummerlabel.com with the following information:
Order No:
Name:
Email:
Item you are returning:
Size/style you would like instead:
For UK exchanges:
- The £4.95 return handling fee will be waived
- Your replacement item will be shipped to you free of charge
- Exchanges are subject to stock availability
Once your returned item has been received and processed, we will dispatch your replacement.
If your requested size or style is no longer available, we can offer a refund or store credit instead.
UK RETURNS
If you would prefer a refund, please email returns@secondsummerlabel.com with:
Order No:
Name:
Email:
Item(s) being returned:
Reason for return:
Our team will reply with your Royal Mail Tracked 48 return label and return instructions.
Please do not send your parcel back until you have received your return label from us.
A £4.95 return handling fee will be deducted from your final refund.
Please retain your proof of postage and tracking information until your return has been received and processed.
Items remain the responsibility of the customer until they have been safely received by Second Summer.
Once your return has been received and inspected, your refund will be issued to your original payment method.
Please allow your bank or payment provider additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless your item is confirmed as faulty.
FAULTY OR DAMAGED ITEMS
If you believe your item is faulty or has arrived damaged, please email returns@secondsummerlabel.com with:
Order No:
Name:
Email:
Item:
Details of the fault:
Clear photographs showing the fault or damage
Our team will review the issue and contact you with the next steps.
Where a fault is confirmed, we will arrange the return at no additional cost to you.
Where possible, we will offer a replacement item, subject to availability. If a replacement is unavailable, a full refund will be issued.
There will be no return or replacement shipping charges for confirmed faulty items.
SALE ITEMS
Sale purchases are eligible for exchange, store credit or refund.
If you would like to exchange a sale item for another size or style, please email returns@secondsummerlabel.com with the exchange details above.
For UK sale exchanges:
- The £4.95 return handling fee will be waived
- Your replacement item will be shipped free of charge
- Exchanges are subject to stock availability
If you would prefer a refund on a sale item, the usual £4.95 return handling fee will apply.
REFUSED SHIPMENTS
If you refuse delivery of your order for any reason, you will be responsible for any shipping costs and additional charges incurred in returning the shipment to Second Summer.
These costs will be deducted from your final refund.
Refused shipments are not eligible for the free exchange service.
NEED HELP?
For all UK returns, exchanges or faulty item queries, please contact:
Please include your order number in all correspondence so our team can assist you as quickly as possible.