Shipping policy
At Second Summer, we aim to dispatch your order as quickly as possible.
All UK and international orders placed through secondsummerlabel.com, excluding orders placed through our Middle East website, are fulfilled from our UK fulfilment centre.
Customers shopping from the UAE and Middle East should visit our dedicated regional website:
Orders placed through secondsummerlabel.me are fulfilled from our UAE fulfilment centre.
UK SHIPPING
UK orders include England, Scotland, Wales and Northern Ireland.
In-stock orders are usually processed within 1–2 business days.
UK orders are shipped via Royal Mail.
Once dispatched, orders typically arrive within approximately 3–5 business days, depending on the delivery service selected at checkout.
Where Express Delivery is available, in-stock orders placed before 12pm are eligible for Express Delivery when this service is selected at checkout.
Orders placed after the cut-off time, at weekends or on UK public holidays will be processed on the next available business day.
Delivery is currently offered Monday–Friday. We do not currently offer Saturday delivery.
Shipping charges and available delivery services will be displayed at checkout.
INTERNATIONAL SHIPPING
We ship internationally from our UK fulfilment centre.
International orders are shipped using our international courier partners, including UPS, depending on your destination and the service selected.
In-stock orders are normally processed within 1–2 business days.
Once dispatched, delivery times vary depending on the destination country, courier service and customs processing.
The available shipping options and applicable shipping charges for your destination will be displayed at checkout before you complete your purchase.
Please note that international delivery estimates are provided as a guide and can occasionally be affected by customs clearance or circumstances outside of our control.
UAE & MIDDLE EAST
Customers in the UAE and Middle East can shop through our dedicated regional website:
Orders placed through secondsummerlabel.me are fulfilled from our UAE fulfilment centre, allowing us to provide a dedicated regional delivery, returns and exchange service.
Available Middle East delivery destinations, shipping rates and estimated delivery times will be displayed at checkout.
Customers shopping from the UK, Europe, US, Australia and other international destinations should continue to shop through:
PRE-ORDER SHIPPING
Products marked Pre-Order are not available for immediate dispatch.
The estimated dispatch date for each pre-order item will be clearly displayed on the relevant product page at the time of purchase.
Please check this date carefully before placing your order.
Pre-orders require 100% payment at checkout in order to secure your item.
Once your pre-order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that pre-order dates are estimated dispatch dates rather than guaranteed delivery dates.
If your order contains both in-stock and pre-order items, your order may be held and dispatched together once the pre-order item becomes available.
If you require assistance with an order containing both in-stock and pre-order pieces, please contact hello@secondsummerlabel.com.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow a short period for courier tracking information to update after receiving your dispatch confirmation.
If your tracking has not updated or your parcel has not arrived within the expected delivery timeframe, please contact our Customer Care team at:
Please include your order number so our team can assist you as quickly as possible.
DUTIES, TAXES & IMPORT CHARGES
Duties and taxes vary depending on your delivery destination.
Where applicable duties and taxes are collected by Second Summer, the amount will be calculated and displayed at checkout.
For destinations where duties or import taxes are not collected at checkout, you may be contacted by the courier or local customs authority and asked to make payment before your order can be delivered.
Any import VAT, customs duties or local taxes imposed by the destination country are determined by the relevant authorities and are outside of Second Summer's control.
If a shipment is refused because applicable import duties, VAT or taxes have not been paid, any shipping, courier, customs or return charges incurred in returning the parcel to Second Summer may be deducted from your final refund.
DELIVERY ADDRESS
Please ensure that your delivery address is complete and correct before placing your order.
If you realise that your shipping address is incorrect, please contact hello@secondsummerlabel.com as soon as possible.
If your order has not yet entered processing, we may be able to update your delivery details.
Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be amended.
Second Summer cannot accept responsibility for delays or additional charges caused by incomplete or incorrect delivery information supplied at checkout.
CHANGING YOUR SHIPPING METHOD
If you would like to upgrade your shipping service after placing your order, please contact hello@secondsummerlabel.com as soon as possible.
Depending on the processing stage of your order, we may be able to change the shipping method before dispatch.
Any additional shipping cost will need to be paid before the service can be upgraded.
Once an order has been dispatched, the shipping method cannot be changed.
DELIVERY DELAYS
We always aim to deliver orders within the estimated timeframe; however, occasional delays may occur due to:
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Customs clearance
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Courier delays
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Severe weather
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Public holidays
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Incorrect or incomplete delivery information
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High-volume periods
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Circumstances outside of Second Summer's control
If you are concerned about the status of your delivery, please check your tracking information first.
If your parcel has still not arrived within 7 working days of the expected delivery date, please contact hello@secondsummerlabel.com with your order number and our team will investigate this for you.
REFUSED OR UNCOLLECTED SHIPMENTS
Customers are responsible for ensuring they are available to receive or collect their order.
If an order is refused, not collected or returned to Second Summer because delivery could not be completed, any shipping, courier, customs or return charges incurred may be deducted from the final refund where applicable.
This includes shipments refused due to non-payment of applicable import duties or taxes.
LOST OR MISSING PARCELS
If your tracking information shows that your parcel has been delivered but you are unable to locate it, please first check:
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Around your property or nominated safe place
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With other members of your household
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With your building reception or concierge
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With neighbours where appropriate
If you are still unable to locate your parcel, please contact hello@secondsummerlabel.com with your order number and tracking details so our team can assist you.